Contact Us

HillTown Tech » Contact

Get in touch with our tech experts and personalize tech service for your home and business.

Call Us

(518) 553-0556

Hours of Operation

Monday to Friday: 9 AM – 5 PM
Saturday and Sunday: Closed

Get In Touch

"*" indicates required fields

Name*

FAQ

We have answered some of the most frequently asked questions.
Feel free to reach out to us if you have any more questions.

u
Can I leave my computer running all the time?

Today’s computers are designed to be robust and run for a long period of time. However, leaving your computer on all the time may shorten the life of the fans that are used to cool it down. Furthermore, we recommend that you turn off or restart your computer at least once a week to allow it to reset and install updates.

u
What is malware?

Malware is software designed to infiltrate or damage a computer system without the owner’s informed consent. It is also known as malicious software.

u
How does malware find me?

Even if you are cautious, normal Internet activities can expose you to malware. You can fall victim to malware under the situations listed below:

  • Visit any media-supported website, and you’re bound to get a tracking cookie.
  • Share music, files, or photos with other users.
  • Install software applications without fully reading license agreements.
u
Will a desktop computer be able to connect to the internet wirelessly?
Not all desktop computers will have the capability to connect to the internet wirelessly. If your computer was purchased from HillTown Tech, it likely has wireless capabilities. If your computer does not support wireless, please get in touch with our office to have a wireless network card or wireless network adapter installed so that you can connect wirelessly.
u
What should I look for in anti-malware software?

Here’s what you can look out for next time you are purchasing anti-malware software:

  • Regular definition updates.
  • Refined malware detection.
  • Proactive protection.
  • The designated threat research team.
  • Customer service.
  • Easy-to-use interface.
  • Stable company to back up the software.
    For more information on preventing malware attacks, contact Hilltown Tech.
u
Can you teach me how to use computers and computer programs?

Yes, we provide public and private training lessons.
Click here to book your classes.

u
I have an all-in-one desktop computer. Will I still be able to connect a second display?

You can still connect a second monitor if your computer has a port that can connect to another monitor, such as HDMI, DisplayPort, DVI, or VGA.

u
What is the internet?
The internet is a worldwide network of computer networks. Currently, there are over a billion people using the internet, and millions of new users join every month. The internet is divided into several services. However, the World Wide Web and electronic mail are the most popular (email).
u
How can I prevent malware attacks?
Here’s what you can do:

  • Just say “No!” to free software.
  • Increase your browser security settings.
  • Update your security patches regularly.
  • Avoid questionable websites.
  • Be suspicious of email and IM.
  • Use public or multiple-user computers with extreme caution.
  • Beware of peer-to-peer file-sharing services.
  • Use a firewall.
  • Use anti-virus protection.
  • Use a good anti-spyware product, not a free one.
    For more information on preventing malware attacks, contact Hilltown Tech.