Your Dedicated Technology Partner: Home and Business

Our Technology Concierge membership plans are meticulously crafted for individuals and small teams up to 20 members, offering personalized support that aligns your technology with your lifestyle and business objectives.

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Always Available: 24/7 Helpdesk
  • Round-the-Clock Support: Access our helpdesk 24/7, ensuring you always have expert assistance available whenever you need it, day or night.
  • Immediate Assistance: Experience minimal downtime with our fast response times, providing you with solutions and support in real-time, 24 hours a day.
  • Expert Help Anytime: Our dedicated team of professionals is on hand 24/7 to offer expert guidance, troubleshoot issues, and ensure your operations run smoothly without interruption.
24/7 Helpdesk: Enhancing Productivity and Peace of Mind

A 24/7 helpdesk offers significant benefits by providing continuous technical support. Residential users enjoy uninterrupted technology use, while small businesses maintain operational efficiency and customer satisfaction. This service minimizes downtime and preserves productivity, making it essential for technology-dependent activities.

Tailored Solutions: Homes and Small Businesses
  • Customized Expertise: Our services are specifically designed for the unique demands of home and small business settings.
  • Swift and Personalized Support: Opt for remote assistance or on-site visits, with our team committed to providing rapid, tailored service.
  • Flexible Membership Plans: Select from our versatile plans, customized to meet your precise requirements, ensuring optimal value without compromise.
Single User or Large Company

Residential Use Cases:

  • Assistance with configuring new smart home devices.
  • Support for resolving sudden PC or laptop malfunctions.
  • Help with upgrading home network security.

Business Use Cases:

  • Quick resolution of email server disruptions.
  • Tailored IT advice for optimizing workflow and data management.
  • On-demand tech support for remote work setups.
Always-On: 24/7  Device Monitoring
  • Proactive Monitoring: 24/7 Network Operations Center (NOC) continuously monitors your devices, swiftly identifying and resolving issues to prevent disruptions.
  • Immediate Response: Round-the-clock monitoring ensures quick action against any device anomalies or failures, minimizing downtime and maintaining smooth operations.
  • Enhanced Security: Continuous security monitoring by the NOC detects and addresses threats at all times, safeguarding your data and systems from breaches.
NOC Services for Home & Business

Residential NOC Use Cases:

  • Internet Performance Optimization: Enhancing internet settings for better streaming and video conferencing.
  • Home Network Security Monitoring: Monitoring network traffic to detect and prevent security threats.
  • Automated System Updates: Keeping home network devices updated with the latest software.

Business NOC Use Cases:

  • Network Efficiency Optimization: Tuning networks for peak performance and resolving connectivity issues promptly.
  • IT Infrastructure Health: Monitoring and addressing issues in servers, workstations, and devices.
  • Cybersecurity Threat Detection: Actively protecting business data by detecting and countering cyber threats.

Membership Benefits

unlock the power of

Level 1 Helpdesk Concierge Services

User Account Assistance: Immediate support for account locks, password resets, and setting up new user accounts to ensure secure and uninterrupted access.

Device Configuration and Support: We oversee system updates, device settings, and workstation customizations to enhance your technological experience.

Email and Productivity Solutions: Full management of your Microsoft Office and Google Suite, including email setup and calendar integration.

Home and Office Network Management: Streamlined setup and troubleshooting of printers, network drives, and scanning features to maintain connectivity in your environment.

Connectivity Solutions: Rapid solutions for network, Wi-Fi, or VPN issues to sustain your online activities.

Security and System Maintenance: Regular virus/malware scans, spam filtering, and system optimizations such as disk cleanup and defragmentation to maintain device health.

Custom Tech Solutions: Perfect Matches

Experience essential technology services tailored to your daily needs.

Your Digital Safety Net

Also Included

Level 2 Helpdesk Concierge Services

Advanced Device Troubleshooting: Tackle intricate hardware and software issues with expert care for seamless device functionality.

System Optimization Consultations: Custom recommendations to boost your operating systems, adjust configurations, and enhance performance.

Urgent Malware Response: Efficient and decisive eradication of security threats, ensuring your safety and privacy with rapid malware removal within 30 minutes.

Custom Tech Solutions Tailored to Your Needs

Address more complex technology challenges with our Level 2 offerings

frequently asked questions

While we don’t offer free trials, we’ve got the next best thing lined up for you. If it’s not for you, cancel anytime—no hassle, no worries. We’re here to impress, not to stress. Your choice, your control.

Yes, we offer special pricing for teams! Our sliding scale starts at a 3% discount for teams with 21 endpoints. The more you grow with us, the more you save. It’s our way of saying thanks for bringing the whole crew onboard!

Our membership plans cater to a diverse range of users, from individuals in their personal living spaces to businesses operating in expansive facilities. No environment is too small or too large; our services are crafted to provide security and support across the board. In an era where cyber threats are a universal challenge, we ensure you receive premium protection. Join us in safeguarding your digital domains from unwelcome intrusions.

This is just an short list of all the support needs that are covered.

Level 1 Help Desk

  • Account lock/unlock
  • Microsoft Office
  • Troubleshooting
  • Printing/Scanning issues
  • Updating Workstation OS
  • Granting access rights
  • Google Suite management
  • Manage distribution lists, shared mailboxes, calendars, etc.
  • Remote troubleshooting (performance, cache clearing, etc.)
  • Spam filtering including whitelisting & blocking
  • Configuration of end user mobile devices
  • Map network drives
  • Local printer setup
  • Adding email accounts in Outlook
  • Password reset – VPN, O365, AD, G-Suite
  • Remote troubleshooting of peripherals
  • Assign printer profile to end user PC
  • Network, Wi-Fi, and VPN connectivity issues
  • Virus/Malware system scanning (tool generated)
  • Add user accounts in AD
  • Outlook calendar plug-ins (organization approved)
  • File sharing setup
  • OneDrive configuration
  • Installation of driver updates
  • End user workstation customization
  • Performance optimization: disk cleanup, defrag, etc.
  • Troubleshoot Windows and MAC OS issues
  • Web browser customization (bookmarks, default browser)
  • Password resets

Level 2 Help Desk

  • Advanced hardware and software troubleshooting to eligible devices of authorized personnel
  • Advanced troubleshooting of application compatibility and performance issues for supported applications
  • Operating system optimization, configuration fine-tuning assistance, identification of potential performance bottlenecks and recommendations to enhance system performance
  • Malware and security incident response: In the event of a malware infection, L2 will use a 30-minute timeframe for initial log analysis, malware removal, and implementation of necessary security measures.

If a device failure is detected, our NOC team immediately responds to diagnose and address the issue, working to minimize any interruption to your operations. You will be promptly notified about the failure and guided through the necessary steps for resolution. Our team also ensures that repair or replacement actions are coordinated swiftly to restore full functionality without additional charges. Our aim is to manage device failures efficiently, allowing you to maintain seamless continuity.

Yes, we support both Windows and Mac. Our helpdesk is equipped to handle issues on both operating systems, ensuring comprehensive assistance for all users. Whether you’re navigating through Windows or mastering Mac, we’re here to provide expert support and guidance. Count on us to help with any challenges you face, no matter your operating system preference.

Yes indeed! Everything included in the membership is free. For services not covered within the standard scope, we offer a discounted hourly rate, package pricing, and an expedited timeline to ensure that your needs are met efficiently and cost-effectively. Whether you require advanced IT solutions or routine maintenance tasks, our team is ready to provide the necessary support at favorable terms.

Out of Scope Services:

  • End User provisioning/deprovisioning
  • Active directory user/email deletion or re-enablement
  • Advanced networking issues
  • Backups and restores
  • Vendor Management
  • Creation/modification of file permissions or group policy
  • Administrative tasks such as user or site audits
  • Virus or threat remediation
  • Hardware repairs
  • Local printer setup
  • Shipping equipment
  • Setup of new devices (PCs, laptops)
  • Custom application support or apps not listed within scope
  • Management of MDM (Mobile Device Management)
  • Registry changes/modification
  • iCloud/JAMF or Intune Management
  • Wireless account management
  • In-house audio visual devices management
  • Management of MFA (Multi-Factor Authentication) application
  • Forensic Data Recovery or Analysis
  • Working within the MSP Autotask PSA or ticketing system
  • Onsite desk side support
  • Infrastructure configuration management or changes
  • Dispatching of on-site techs
  • Imaging of workstations for deployment
  • Project-based work

 

Our Helpdesk is designed to deliver immediate assistance in the moments you need it most. Staffed with knowledgeable and responsive support professionals, our Helpdesk ensures that any call for help is met with a swift and effective response. Whether it’s a sudden software hiccup, hardware malfunction, or a question about functionality, our team is ready to provide solutions on-the-spot. This instant support minimizes downtime and disruption, allowing you to continue your work with minimal interruption. With our Helpdesk, you’re never alone in solving tech issues; help is always just a call or click away, ensuring you receive the support you need exactly when you need it.

Our membership plan stands out from traditional IT support with several key advantages. It offers 24/7 availability, ensuring that assistance is always just a call away, anytime day or night. Unlike standard IT support that reacts to problems, our service includes proactive monitoring to prevent issues before they escalate. Each plan is tailored to meet the specific needs of different users, whether residential or small business, providing more precise and effective support than generic solutions. We also offer flexible membership options allowing you to choose and pay for only what you need, enhancing value. Additionally, our comprehensive approach includes extensive security and maintenance, and we provide discounted rates for out-of-scope services, making our plan a more comprehensive and cost-effective solution than traditional IT support models.

Our NOC enhances network reliability through vigilant monitoring and management of system alerts and failures. Staffed around the clock by skilled network technicians, the NOC quickly detects any operational disruptions or anomalies. Upon detection, immediate alerts are generated, allowing our team to swiftly diagnose and address the issue. This proactive approach prevents minor issues from escalating into major downtimes, ensuring continuous system availability and stability. The NOC’s prompt response to failures and alerts is fundamental to maintaining optimal network performance and minimizing disruptions to your operations.

our pricing structure

1 lite computer user

Premium

$49.99

  • Real-Time NOC Monitoring: 24/7

  • Real-Time Helpdesk: 24/7

  • Unlimited Password Resets
  • Printing/Scanning Help: 4 Hours Included

  • 25% off Hourly Rate – Cheapest in Town

  • 24/7 System Management

  • Troubleshoot Windows and MAC OS issues

  • Mobile Device Setup Assistance

  • Wholesale Pricing Benefits

  • Wi-Fi and VPN connectivity issues: 2Hours Included

Downtime is not an option

Pro

$100.99

  • Everything in Premium

  • Printing/Scanning Help: Unlimited 

  • Remote Device Installation: Unlimited

  • Wi-Fi and VPN connectivity issues: Unlimited

  • Included Consulting Time 

  • All In-Scope services: Unlimited – No Hourly Rate

  • Customizable User Experience

  • Microsoft365 and Google Support: Unlimited

  • LastPass Password Manager (Full License)

  • Dedicated Technology Consultant